What are Business Hours
Business Hours define when your organization operates inside Dual Dash.
They are used to control:
- When email notifications are sent
- How Scorecard date ranges are structured
Business Hours ensure the system aligns with how your organization works day to day.
Notification timing
Business Hours determine when email notifications are delivered.
Notifications are designed to be:
- Timely
- Relevant
- Sent during working hours
This helps reduce noise and ensures messages are received when they are most useful.
Scorecard date structure
Business Hours also define how Scorecard periods are calculated.
They determine:
- When a day starts and ends
- How reporting periods are structured
This ensures consistency in how performance data is tracked over time.
Data integrity and off days
Dual Dash does not remove or skip days in Scorecards based on business hours or days off.
All dates remain continuous.
This is intentional.
It ensures:
- Data integrity across reporting periods
- Consistent tracking of performance over time
- No gaps or distortions in trends
Even if your organization is closed on certain days, those days are still included in the Scorecard timeline.
Why this matters
Without consistent time structure:
- Data can become inconsistent
- Trends can be misleading
- Performance comparisons can break down
Business Hours create a stable foundation for both communication and reporting.
Managing Business Hours
Business Hours are configured at the organization level.
- Executives and Managers can update Business Hours
- Changes apply across the system
The bottom line
Business Hours do more than define when you work.
They ensure notifications are delivered at the right time and performance data remains accurate and consistent.
