Frequently Asked Questions

What is a Scorecard?

A Scorecard shows the numbers that matter most for a role. Instead of digging through reports or spreadsheets, Dual Dash puts the key metrics in one place so employees and managers can see performance clearly. Scorecards help answer a simple question: How are we doing right now? But the numbers are only the starting point. The real value comes from the conversations and coaching that follow.

What are Performance Drivers?

Performance Drivers are the behaviors that lead to great performance.

The Scorecard shows the results.
Performance Drivers explain how those results happen.

For example, a salesperson’s scorecard might track units sold and gross.
Their Performance Drivers might include things like follow-up discipline, product knowledge, and appointment setting.

When leaders coach Performance Drivers, the results usually take care of themselves.

How do Scorecards and Performance Drivers work together?

Scorecards and Performance Drivers work like the scoreboard and fundamentals of a game.

The Scorecard shows the score.

Performance Drivers show the habits and behaviors that influence that score.

When results are strong, leaders reinforce the behaviors that created them.
When results are struggling, leaders coach the drivers that need improvement.

This creates clearer expectations and more productive coaching conversations.

What is a 1:1 Meeting?

A 1:1 meeting is a regular structured conversation between a manager and an employee focused on performance, coaching, and development.

It’s not a formal review.

It’s a working conversation about:

- what’s going well

- what needs attention

- what the employee should focus on next

In Dual Dash, 1:1 meetings connect directly to Scorecards and Performance Drivers so conversations stay focused on what actually drives results.

What should we talk about in a 1:1?

The best 1:1 conversations focus on three main things:

Performance
How the Scorecard is trending and what the numbers are telling us.

Behaviors
Which Performance Drivers are working well and which need attention.

Growth
What the employee should focus on to improve and develop.

Good 1:1 meetings aren’t about checking a box.
They’re about helping people succeed.

How often should we have 1:1 meetings?

Consistency matters more than anything.

Most organizations run 1:1 meetings:

weekly or bi-weekly for frontline roles

monthly for senior leaders

The goal is simple: create a regular rhythm where leaders and employees can talk about performance before small problems become big ones.

What is a Growth Plan?

A Growth Plan helps employees develop the skills and behaviors needed to succeed in their current role or prepare for a future one.

Growth Plans focus on two areas:

Performance Drivers
The behaviors that improve performance.

Technical Skills
The knowledge and abilities required for the job.

Growth Plans turn development from a vague idea into a clear path forward.

How do Growth Plans help me improve?

Growth Plans create focus.

Instead of trying to improve everything at once, employees work on the few skills or behaviors that will make the biggest difference.

Managers use 1:1 meetings to review progress, offer coaching, and support development along the way.

What should Managers do if one of their team members is struggling?

When someone is struggling, the first step is clarity.

Look at the Scorecard to understand the results.
Then review the Performance Drivers to identify which behaviors may need attention.

From there, managers can coach specific improvements and use a Growth Plan if additional development is needed.

The goal isn’t punishment.

The goal is helping people succeed.

Why does Dual Dash focus so much on coaching?

Most people want to do great work.

What they often lack is clear expectations and consistent coaching.

Many workplace systems track results after the fact.
Dual Dash helps leaders turn performance insight into better coaching.

That’s why we describe Dual Dash as a system of action, not just a place to store information, but a system that helps teams move the work forward and reach their goals.

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