Dual Dash is built for managers.
It gives you a clear way to understand performance, coach your team, and stay aligned without guessing.
You don’t need to use everything at once.
Focus on the core rhythm.
Start With Your Team’s Scorecards
Your team’s Scorecards show you where to focus.
Use them to understand:
- Who is performing well
- Where performance is slipping
- Which KPIs need attention
Don’t overanalyze.
Look for what stands out.
Strong performance should be recognized.
Weak performance should be understood.
Lead Through 1:1 Meetings
1:1s are your most important tool.
This is where coaching happens.
Use them to:
- Review performance
- Discuss challenges
- Give feedback
- Set expectations
Keep a consistent rhythm.
The goal is not to “check in.”
The goal is to move the work forward.
Use the Agenda to Stay Focused
Before each 1:1:
- Review Scorecards
- Add key KPIs to the agenda
- Look at previous action items
During the meeting:
- Focus on what matters
- Capture commitments
- Align on next steps
Consistency matters more than perfection.
Coach Using Data
Scorecards give you the result.
Your job is to coach the why.
When performance is down:
- Get curious
- Ask questions
- Identify what’s driving the result
When performance is strong:
- Recognize it
- Understand what’s working
- Reinforce it
Coaching is not guessing.
It’s connecting the data to the behavior.
Keep Work Plans Moving
Work Plans turn conversations into action.
Use them to:
- Set clear goals
- Track progress
- Hold your team accountable
If something is discussed in a 1:1, it should show up in a Work Plan.
This is how follow-through happens.
Recognize in the Moment
Use STARS to recognize strong performance.
Don’t wait.
If someone is doing great work, call it out.
Recognition reinforces:
- The right behaviors
- The right results
- The culture you want to build
Pay Attention to Sentiment and Stress
Your team’s performance isn’t just numbers.
Watch for:
- Sentiment (how they feel)
- Stress (how manageable the work is)
These signals help you understand what’s happening beneath the surface.
Use them to guide your conversations.
Use Surveys to Listen at Scale
Surveys give you insight beyond 1:1s.
They help you understand:
- Team morale
- Engagement
- Patterns across groups
Use the results to identify trends and adjust how you lead.
Build a Consistent Rhythm
Great managers don’t rely on one-off conversations.
They build a system:
- Review Scorecards
- Run effective 1:1s
- Update Work Plans
- Recognize performance
Repeat.
Consistency creates results.
Focus on What Matters
If you do nothing else, focus on:
- Scorecards → What’s happening
- 1:1s → What needs to be addressed
- Work Plans → What needs to be done
Everything else supports those three.
What’s Next
Now that you understand how to lead in Dual Dash,
explore Using Meetings (1:1) to run more effective conversations with your team.
