Performance is rarely just one thing.
Most organizations focus only on results.
Others emphasize behaviors or culture.
But strong performance usually comes from a combination of results, behaviors, and capability.
In Dual Dash, these three dimensions are called Success Drivers.
They help organizations define what success looks like in a role and guide coaching, development, and performance reviews.
The Three Dimensions of Performance
Success Drivers combine three elements that influence performance.
Together, they create a more complete picture of performance.
KPIs
What you produced.
KPIs measure the results tied to a role.
They answer questions like:
• What outcomes matter most?
• Are we hitting our targets?
• Where should we focus improvement?
KPIs appear in Scorecards, where performance can be tracked over time.
They make results visible for employees, managers, and leaders.
Performance Drivers
How you influence results.
Performance Drivers represent behaviors and habits that support strong outcomes.
Examples might include:
• communication
• accountability
• follow-through
• collaboration
• leadership behaviors
These drivers often appear in 1:1 meetings, coaching conversations, and performance reviews.
They help managers guide improvement beyond just numbers.
Role Skills
What you can execute.
Role Skills represent the capabilities required to perform a job effectively.
Examples might include:
• technical abilities
• product knowledge
• operational skills
• leadership capabilities
Role Skills often guide development and growth plans, helping employees build the capabilities needed to succeed in their role.
Why Success Drivers Matter
Success Drivers help organizations move beyond a single view of performance.
Instead of asking only:
“Did someone hit the number?”
Leaders can ask:
• Are the right behaviors happening?
• Are the right skills being developed?
• Are results improving over time?
This creates a more complete and fair understanding of performance.
Where Success Drivers Appear in Dual Dash
Success Drivers influence several parts of the platform.
You’ll see them in:
• 1:1 meetings (coaching and feedback)
• Growth Plans (skill development)
• Performance Reviews (overall evaluation)
They act as the framework that connects performance, conversations, and development.
What’s Next
Now that you understand how performance is defined in Dual Dash, the next step is seeing how results are tracked.
Next, explore Scorecards to learn how KPIs are measured and how performance becomes visible across the organization.
