How results are achieved matters.

Two people can produce the same outcome, but the way they get there may be very different.

One may collaborate well, communicate clearly, and build momentum for the team.

Another may hit the number but create confusion or friction along the way.

In Dual Dash, the behaviors that influence results are called Performance Drivers.

They help leaders and teams focus on how work gets done, not just the final outcome.

The Behaviors Behind Performance

Performance Drivers represent the habits and behaviors that influence results.

Examples may include:

• communication
• accountability
• follow-through
• preparation
• collaboration
• leadership behaviors

Each organization defines the drivers that reflect how great work happens inside their culture.

Why Performance Drivers matter

KPIs show what happened.

Performance Drivers explain how it happened.

That difference matters.

Strong results with strong drivers lead to sustainable performance.
Strong results with weak drivers create problems later.

When leaders can see behaviors early, they do not have to wait for performance to drop.

They can step in, coach, and improve outcomes in real time.

Built for coaching, not just evaluation

Performance Drivers give leaders a better way to coach.

Instead of only reviewing numbers, conversations shift to:

• Are we preparing the right way?
• Are we communicating clearly?
• Are we following through on commitments?

These conversations typically happen inside 1:1 meetings, where coaching becomes consistent instead of occasional.

Reinforcing the right habits

Over time, what gets reinforced becomes the culture.

Performance Drivers help organizations:

• Set clear expectations
• Coach consistently across managers
• Recognize the behaviors that drive success

When the right habits become standard, results follow.

Part of the Success Driver framework

Performance Drivers are one part of how Dual Dash defines performance:

• KPIs → What you produced
• Performance Drivers → How you showed up
• Role Skills → What you can execute

Together, they give leaders a complete view of performance and a system to improve it.

The bottom line

Results alone do not tell the full story.

If you want consistent performance, you have to define and coach the behaviors behind it.

Performance Drivers make that visible and coachable.

Next up

Performance Drivers focus on how work gets done.

Next, explore Technical Skills to understand the capabilities required to succeed in each role.