Results matter.
Behaviors matter.
But people also need the capability to do the work.
In Dual Dash, these capabilities are called Technical Skills (also referred to as Role Skills).
They define what someone can actually execute in their role.
What are Technical Skills
Technical Skills represent the knowledge and abilities required to perform a job effectively.
They answer a simple question:
Can this person do the work?
Examples include:
- Operating systems or tools
- Product or service knowledge
- Compliance procedures
- Technical workflows
- Specialized operational skills
- Processes and how work gets done
Process is a skill.
Knowing the steps is one thing.
Executing them consistently, under pressure, and without shortcuts is what separates average from high performance.
Each role has its own set of Role Skills based on what the job requires.
Technical capability in action
Role Skills focus on execution.
Not awareness, intention or execution.
Two people can understand the same process.
Only one may be able to carry it out cleanly, consistently, and at speed.
That difference shows up in performance.
Skill levels
Role Skills are assessed using four levels:
Not Trained
The person has not yet been trained on this skill.
Trained
The person understands the skill and can perform it with guidance.
Advanced
The person performs the skill confidently and consistently.
Expert
The person has deep mastery and can teach or mentor others.
This structure helps leaders quickly understand capability across the team and identify where support is needed.
Why Role Skills matter
Not all performance issues are about effort or behavior.
Sometimes, the gap is capability.
Without clear Role Skills:
- Training becomes inconsistent
- Expectations are unclear
- Development is reactive
- Managers rely on assumptions
Role Skills give leaders a clear view of who can execute and who needs support.
They help leaders ask better questions:
- Has this person been trained on the skill?
- Are they still building confidence?
- Who can step in and mentor others?
Instead of guessing, leaders can act with clarity.
Supporting growth
Role Skills connect directly to development.
When someone wants to grow into a new role or improve in their current one, Role Skills help define the path forward.
They make it easier to identify:
- Skills to learn next
- Training opportunities
- Areas where coaching or mentoring is needed
This turns development into a structured process instead of a one-time event.
Inside Dual Dash, Role Skills are used in:
- Growth Plans
- 1:1 meetings
- Performance Reviews
So development happens alongside the work, not separate from it.
Part of the Success Driver framework
Role Skills complete the picture:
- KPIs → What you produced
- Performance Drivers → How you showed up
- Role Skills → What you can execute
Together, they help leaders see performance clearly and improve it consistently.
The bottom line
You cannot expect consistent results without consistent capability.
Role Skills define what good execution looks like and create a clear path to get there.
What’s next
Now that you understand the three Success Drivers, results, behaviors, and capabilities, the next step is seeing how performance becomes visible.
Next, explore Scorecards to learn how KPIs are tracked and discussed across the organization.
